Contact the shop

Help & Support

If you are having technical problems with the store, including card payments and password resets, please contact

Order Enquiries

If you have any queries about your order, please contact quoting your order number.

Contact details

Online shop customer service Tuesday-Friday 10am-5pm
01603 250288 / 01603 593199 


Our registered head office is:
The Sainsbury Centre
The University of East Anglia
Norwich Research Park,
Norwich, Norfolk,

The University was formed by Royal Charter and as such has neither a company number nor charity number, as it is not required to be registered with either Companies House or the Charity Commission.

UEA VAT Number: GB 595 1835 05


Delivery times

We aim to deliver shop products within:
UK – 3-5 working days
Europe – 5-7 working days
Rest of world – 7-10 working days

PLEASE NOTE: Due to the ongoing situation with COVID-19, delivery times may be delayed due to reduced resources. Please rest assured that your order will be shipped. If you have any concerns, email

Shipping costs

We offer free standard UK delivery on orders over £50. This offer is only valid online. Select standard UK delivery at checkout.
For orders under £50, our delivery costs are below:

Uk – £3
Europe – £10
Rest of the World – £20



If you would like to return an item, please send an email listing your order number and the item you wish to return to within 30 days of the original order.

Please ensure your item is unused, in the same condition that you received it. This includes being in its original packaging if applicable.

Once we have authorised the return, please mail your product to: The Sainsbury Centre, University of East Anglia, Norwich, Norfolk, NR4 7TJ.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Several types of goods are exempt from being returned. These include:
Perishable goods (such as food items)
Gift cards
Sale items


If you have requested a refund for your returned item, we will send you an email to notify you once we have received and inspected your returned item.

As long as the item is in a resellable condition, the refund will be issued to the card used for the original order. You will receive a confirmation email once the refund has been processed.

There are certain situations where only partial refunds are granted:
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after ordered

Refunds can take up to 10 working days to appear back in your account.
If you have yet to receive the funds back into your account after this time, please contact us at

If you would like to return an item and have it exchanged for a different product, please send an email listing your order number, the item you wish to return and the exchanged item you would like to

Once we have confirmed that we can exchange the items then please mail your item to: The Sainsbury Centre, University of East Anglia, Norwich, Norfolk, NR4 7TJ.

You will be required to cover the cost of the return postage as well as to pay for the cost of shipping the new item out to you. You will also need to pay for any difference in price between the two items.

Damaged or incorrect orders

Unfortunately, items can occasionally be damaged in transit. If you find there to be a problem with your order on its arrival, please get in touch as soon as possible by sending an email to

We will always endeavour to rectify any problems with orders by either refunding or replacing any damaged or incorrect items as quickly as possible. If we require a damaged item to be returned to us, we will cover the cost of the return postage.