We are open. Please book in advance if you are able for our special exhibitions. Enjoy free, un-ticketed entry to our permanent collections, cafes, shop and outdoor Sculpture Park. If you have any queries, please contact email@example.com.
Tuesday – Friday 9am-6pm (Last exhibition entry 4.30pm)
Saturday – Sunday 10am-5pm (Last exhibition entry 4pm)
Closed Mondays, including bank holidays
The permanent collection is free, no booking required
Exhibition tickets should be pre-booked online before arrival
Walk-in tickets will be available if there is space
Free admission – some
exhibitions and events will
be charged separately
- If travelling by car, a parking permit for carpark P7 can be obtained from gallery reception (Parking is limited, please read further details below).
- Enter using the Gallery entrance, you may need to queue during busy times. Please use the hand sanitiser station just inside the entrance to the building.
- We advise you to check in using the Test and Trace app but this is no longer a legal requirement.
- If visiting an exhibition, you will be asked for proof of ticket purchase either on your phone or paper copy. Please be ready to go into the exhibition for your chosen time slot.
- If you are visiting the Sculpture Park, permanent collection, shop or cafes, no ticket is required.
- No cloakroom or lockers will be available for coats or bags.
Permanent Collection (Free entry)
- No ticket or pre-booking is required for entry to the permanent collection.
- Photographs can be taken in the Sainsbury Centre Collection without flash. Please ask at reception for guidance around our special exhibitions.
Exhibitions (Paid entry)
- Enter via the Gallery reception entrance clearly signed to check in with our Visitor Services team.
- Please do not arrive much before your ticket time for exhibitions. You are able to browse the shop or permanent collection and re-queue for entry if you wish.
- Please be ready to go into the exhibition for your chosen time slot, if you have booked one. You will be advised when there is availability for a walk-in ticket.
- One-way systems remain in place for Leiko Ikemura: Usagi in Wonderland. Simply follow the floor arrows and directional signage around the exhibition.
Gallery Shop (Free entry)
- The Gallery shop is fully stocked and open for purchases.
- There will be a Perspex screen around the area where you pay in the shop for both staff and visitor safety.
- Payment is by card and mobile only. Contactless payments are preferred when purchasing tickets and items from the shop.
Sculpture Park (Free entry)
- Our Sculpture Park remains open for all to enjoy during daylight hours.
- No tickets or access to the Sainsbury Centre building is required.
- A free trail map is available to download here.
- Toilets are available throughout the Centre, and are cleaned before opening and throughout the day.
- Baby changing facilities are located in the toilets near the Modern Life Cafe.
- Please be mindful of others and respect social distancing in the toilets.
- Please ensure you wash hands thoroughly and make use of the hand sanitiser.
- Exhibitions have recommended toilets to use near to the galleries. All other visitors will have access to the toilets inside the building to the left of the entrance doors.
- There is a Changing Places toilet on campus in the UEA Science Building, less than 5 minutes from the Centre. More information here.
Visitors can access WiFi ‘The Cloud’ Wi-Fi by signing up for an account. This is the same type of service that you see in hotels, restaurants and shopping centres, you do not need a special username or account to access it.
- Connect to ‘The Cloud’ in your Wi-Fi settings
- Open your browser – instructions will appear to help you setup an account or login if you are already registered.
- Follow the on-screen instructions
Please note: The Cloud is not a Sainsbury Centre service. Users of the service are subject to Sky’s own terms and conditions and not the Sainsbury Centre or UEA’s Conditions of Computer Use. We recommend that potential users review The Cloud’s Privacy Notice, which explains how Sky will use your personal information while you use the service. Acceptance of these policies is a condition of registration and users should note their right to opt out of marketing communications from Sky and/or its affiliates.
What are the travel options for getting to the Sainsbury Centre?
Sainsbury Centre, University of East Anglia, Norwich, Norfolk, NR4 7TJ
Drive – The Sainsbury Centre has a limited number of free first come, first served parking spaces outside the building, and spaces cannot be reserved or booked. We are very well served by bus services and recommend using alternative forms of transport where possible, which are listed below.
You will need to obtain a parking permit from the Visitor Services desk. If the car park is full, you can use the UEA Central car park, located off Chancellors Drive, free of charge until 17 September 2021. Please ensure you display a parking permit.
Please be aware that UEA staff and UEA students are not permitted to use the Sainsbury Centre P7 car park at any time, even when visiting the Sainsbury Centre. Please refer to the UEA Parking Policy. The UEA offers alternative pay and display parking. Find our parking map by clicking the ‘read more’ button below.
Bus – Bus routes 25 and 26 run from Norwich Train Station and reach the Sainsbury Centre via Norwich City. Face coverings are recommended.
Park & Ride – Bus 511 from Costessey Park & Ride Monday- Friday is now closed for the summer until September 2021, date to be confirmed. Keep an eye on this page for updates.
Cycle – The Sainsbury Centre and UEA provide secure bike racks within walking distance of our building.
Train – Trains from London to Norwich are served by Greater Anglia. You can find out more about tickets and routes from their dedicated page here.
Coaches – We cannot accommodate coaches, or similar vehicles without pre-arrangement. Please read below section regarding group bookings. Contact firstname.lastname@example.org for further parking information.
Will I need to wear a face covering in the Sainsbury Centre?
- All visitors (except those who are medically exempt) will be required to wear a face covering when inside the building. A list of exemptions is included on the government’s website here.
- All staff will be wearing appropriate PPE, including face coverings and visors, and there will be a Perspex screen around the Visitor Services desk.
What do I need to do for Test and Trace?
- We are using the NHS Covid-19 app. You can scan in independently using your mobile via a QR code.
- Non-smartphone users can provide their details to the Visitor Services team.
- All visitors will need to check in at gallery reception to confirm that they have scanned in using the app or to provide alternative information for test and trace.
What cleaning and safety procedures are in place?
- We have increased the frequency and depth of our cleaning.
- A full clean of the Sainsbury Centre will be completed before opening each day.
- All high-contact ‘touchpoint’ areas will be regularly cleaned throughout the day.
- Customer facing staff will have their own cleaning kit to ensure ‘touch point’ areas are kept clean.
Following the Government’s recent announcement on lifting Covid-19 restrictions from 19 July, our safety measures have changed:
Please continue to wear face coverings if you are able to, however this is no longer a legal requirement. Our Front of House staff will continue to wear them and Perspex barriers in front of the Visitor Services desk and Gallery Assistants, shop and cafes will remain.
Tickets should be pre-booked for paid exhibitions, walk-ins will be accepted if there is space. Visit the exhibition page in What’s On for details as timings may vary. Our free areas remain un-ticketed.
Test and Trace
We advise customers to check in via the Test and Trace app, but it will not be a legal requirement to do so from 19 July.
One-way systems remain in place for the Leiko Ikemura: Usagi in Wonderland exhibition but not for the permanent galleries, cafes or shop.
Please continue to use the hand sanitisers provided at the entrance to the building and cafes. We will continue to keep to our stringent Covid-19 cleaning measures throughout the building.
- We advise that tickets are pre-booked in advance for any special exhibitions, however walk-ins will be available if there is space when you arrive. Visit our What’s On page to book in advance.
- No entry tickets are required to visit the permanent collection in the Living Area, East End Gallery, gallery shop, Sculpture Park or cafes.
- Exhibition tickets are timed. If you are booking for multiple exhibitions, please ensure you leave plenty of time between them to re-queue for entry.
- Proof of purchase is required on arrival either on a mobile device or paper form.
- If you are a member or Exhibition Circle supporter or donor, please log onto our website with your members login and book a ticket free of charge.
- If you have an Art Fund, ICOM or Museums Association Card, or are a student at UEA or NUA, please select the appropriate option online and be ready to show the relevant evidence on arrival to the gallery.
- Ticket holders who are unable to independently navigate through the galleries may bring one companion with them free. Any Sainsbury Centre Member can bring in two children under 16 for free.
- If you do not have access to online facilities to book please call 01603 593199.
Contact: 01603 593199
Box office open Monday – Friday 9am-5pm
Eating & drinking
What food and drink options will be available to visitors?
- The Terrace serves a range of hot drinks, quality coffee and cakes/snacks.
- Indoor and outdoor seating will be available.
- Opening hours are 9.30am – 4.30pm Tuesday – Friday and 10am – 4pm at weekends. Last orders 30 minutes before closing.
- Payment via card or mobile device only please, no cash will be accepted.
Modern Life Cafe
- Modern Life Cafe will be open 9am-5pm Tuesday – Friday and 10am-5pm Saturday – Sunday.
- The new cafe menu is table service only. There is socially distanced indoor seating available.
- Payment via card or mobile device only please, no cash will be accepted.
We provide a wide range of everyday activities for families at the Sainsbury Centre, as well as a busy programme of fun family events.
There are also baby-changing facilities at the Centre as well as cloakrooms where buggies can be left for the duration of your visit.
Buggies and pushchairs
Buggies are welcome and usable throughout the building – with lifts to access the lower galleries 1, 2 and 3 and west mezzanine
Baby changing areas
Baby changing facilities are located in the toilets near the Modern Life Café
Baby and toddler feeding
We are breastfeeding friendly and can provide hot water to warm baby milk/food
Drinking water is freely available from either of the two cafes
What access is available at the Sainsbury Centre?
The Sainsbury Centre is accessible to disabled visitors including those with limited mobility and those accompanying them, with the exception of the Mezzanine Gallery.
The Sainsbury Centre is a Grade II* Listed building. Due to restrictions placed on the centre by Norfolk Fire and Rescue Service we regret we are unable to permit any person access to the Mezzanine Gallery who is unable to independently navigate the steep spiral staircase in the event of an evacuation. We apologise for any inconvenience caused.
For those affected by this restriction we are able to offer free alternatives. Please contact us in advance or speak to staff at Reception to take advantage of these options.
Accessible car parking
Four disabled parking spaces are located within a short walk of the building.
There is a Changing Places toilet less than 5 minutes away from the Centre in the UEA Science Building, one of our Visitor Services team will be happy to direct you. This is specifically designed for those with complex physical and learning disabilities, providing the right equipment, more space and a safe and clean environment.
This is open Monday to Friday, 8am – 8pm. Visitors wanting to use the facility at the weekend will need to collect and return the access card from our gallery reception. Find out more about the facility here or about the Changing Places campaign here.
Wheelchairs and mobility scooters
Manual wheelchairs can be borrowed from museum information desks on the day of your visit. Class 2 powered wheelchairs and powered mobility scooters are welcome in the building, however due to space restrictions we cannot accommodate Class 3 vehicles.
Can I bring my dog?
Guide dogs, hearing dogs and assistance dogs wearing appropriate tabards are permitted in all galleries. For more information, ask a member of staff – water bowls are available outside our main entrance. Non-assistance dogs are not allowed inside the building.
Free complimentary tickets are available to carers/companions. Select the appropriate option when booking online or by call us on our booking line Mon-Fri 9am-5pm.
Blind and visually impaired visitors
We usually offer the below services but have had to temporarily place some limits on this to ensure the safety of our customers, staff and volunteers. These are under constant review so please contact us if these would be of use to you and we will let you know what options are currently available.
- Large print guides
The Sainsbury Centre produces large print guides for all special exhibitions – please ask at our information desk for a copy. These are also available in a digital format on the dedicated exhibitions pages on our website.
- Audio described tours
- A selection of our volunteers are trained to deliver VocalEyes audio described tours of our collections – please contact us if you wish to arrange an audio described visit.
Do you have an induction loop?
No, but we are reviewing all areas of accessibility within the Centre
There are two lifts:
- A platform lift at Gallery Reception to access the lower galleries, 1, 2 and 3
- A service lift to access the west Mezzanine Gallery
The platform lift capacity allows up to 2 wheelchairs with occupants and two accompanying people/carers. The lift opening is 110cm wide.
The Service lift allows one small manual wheelchair only.
Wheelchair access to the Mezzanine Gallery
Please note: Visitors to the Mezzanine Gallery must be able to independently navigate the spiral staircase in the case of an emergency. Further information on Fire Safety
Filming & photography
Can I take photos inside the building?
We permit photography and filming of yourself, friends, family during your visit, as well as displayed objects in most parts of the museum, using hand-held cameras and phones. Please do not touch objects, plinths or cases while taking photographs or film.
We ask that you: Social media We encourage you to share your personal experience of your visit to the Sainsbury Centre. This may include publishing images on social media platforms. Please remember that you are responsible for making sure that any use you and others make of your images or film on those platforms is consistent with the terms and conditions of use set out here. If you do share images and film online please mention the Sainsbury Centre as the source.
We ask that you:
We encourage you to share your personal experience of your visit to the Sainsbury Centre. This may include publishing images on social media platforms. Please remember that you are responsible for making sure that any use you and others make of your images or film on those platforms is consistent with the terms and conditions of use set out here. If you do share images and film online please mention the Sainsbury Centre as the source.