Visit us

We want to make your experience at the Sainsbury Centre as enjoyable and safe as possible. To ensure you can visit with confidence, we are implementing a comprehensive range of safety measures to meet Government and Department of Health COVID-19 guidelines. These FAQs will be updated regularly in line with changing Government advice.

Find us
University of East Anglia,
Norfolk Road,
Norwich NR4 7TJ
Box office Monday – Friday 9am-5pm
T: 01603 593199

Car park
Open car parking map for directions

Opening times
Tuesday – Friday 9am-6pm (exhibitions 9.30am-6pm)
Saturday – Sunday 10am-5pm (exhibitions 10am-5pm)
Closed Mondays, including bank holidays
Last exhibition entry is 5pm Tue-Fri and 4pm Sat-Sun

Entry
Free admission – some
exhibitions and events will
be charged separately

Visit

We want to make your experience at the Sainsbury Centre as enjoyable and safe as possible. To ensure you can visit with confidence, we are implementing a comprehensive range of safety measures to meet Government and Department of Health COVID-19 guidelines. These FAQs will be updated regularly in line with changing Government advice.

Purchasing tickets

What do I need tickets for and how can I purchase them?

  • Everybody including members and those with concessions must purchase or request a ticket online in advance for all exhibitions.
  • Tickets are timed in 1 hour slots for each exhibition. If you are booking for both exhibitions, please ensure you leave plenty of time between them as you will have to re-queue for entry.
  • Proof of purchase is required on arrival either on a mobile device or paper form.
  • If you are a member or Exhibition Circle supporter or donor, please log onto our website with your members login and book a ticket free of charge.
  • If you have an Art Fund, ICOM or Museums Association Card, or are a student at UEA or NUA, please select the appropriate option online and be ready to show the relevant evidence on arrival to the gallery.
  • If you do not have access to online facilities please call 01603 593199.
  • No entry tickets are required to visit the permanent collection, gallery shop, Sculpture Park or Modern Life Café.

Contact: 01603 593199

Box office open Monday – Friday 9am-5pm

Face coverings & app

Will I need to wear a face covering and use the Covid-19 app?

Face coverings

  • Following further government guidelines, from Saturday 8 August all visitors (except those who are medically exempt) will be required to wear a face covering when inside the building. A list of exemptions is included on the government’s website here.
  • If you do not own one, face masks are available to purchase at the Visitor Services desk and shop with designs based on our art and objects.

NHS Covid-19 App

  • From Thursday 24 September we will be using the NHS Covid-19 app. You will be able to scan in independently using your mobile via a QR code. Non-smartphone users will be advised on an alternative system for track and trace.

Contact: 01603 593199

Box office open Monday – Friday 9am-5pm

Getting here

What are the travel options for getting to the Sainsbury Centre?

Sainsbury Centre, University of East Anglia, Norwich, Norfolk, NR4 7TJ

Ride – Bus routes 25 and 26 run from Norwich Train Station and reach the Sainsbury Centre via Norwich City. It is mandatory to wear face coverings on public transport.

Park & Ride – Bus 511 from Costessey Park & Ride Monday- Friday. It is mandatory to wear face coverings on public transport.

Cycle – The Sainsbury Centre and UEA provide secure bike racks within walking distance of our building.

 

Drive – The Sainsbury Centre has free first come, first served parking spaces outside the building. You do not need to obtain a permit at this time. The UEA also offers alternative pay and display parking –

https://portal.uea.ac.uk/estates/travel-and-transport/by-car

Click the map to see a bigger version

 

Parking map Sainsbury Centre

Parking map Sainsbury Centre

Train – Trains from London to Norwich are served by Greater Anglia. You can find out more about tickets and routes from their dedicated page here.

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Contact: scva@uea.ac.uk

01603 593199

Arrival

What do I do and where do I go on arrival at the Sainsbury Centre?

Face coverings

  • Following further government guidelines, from Saturday 8 August all visitors (except those who are medically exempt) will be required to wear a face covering when inside the building. A list of exemptions is included on the government’s website here.
  • If you do not own one, face masks are available to purchase at the Visitor Services desk and shop with designs based on our art and objects.

Car parking and entry

  • There are 54 car parking spaces just outside the main entrance doors to the Sainsbury Centre which will be allocated FREE to visitors on a first come first served basis.
  • No permits will be required. Please do not report to reception for a permit.
  • There will be a one-way queuing system.
  • The Gallery entrance will be clearly signed as the only access point to the Visitor Services desk.
  • Please do not arrive much before your ticket time if visiting an exhibition. You are able to browse the shop or permanent collection and re-queue for entry if you wish.
READ MORE

 

Once inside the Sainsbury Centre

  • From Thursday 24 September we will be using the NHS Covid 19 app. You will be able to scan in independently using your mobile via a QR code. Non-smartphone users will be advised on an alternative system for track and trace.
  • Please use the hand sanitizer station just inside the entrance to the building and ensure you are wearing your face covering.
  • Make your way to the Visitor Services desk where a member of staff will greet you.
  • If visiting an exhibition, you will be asked for proof of ticket purchase either on your phone or paper copy.
  • If you are visiting the permanent collection, shop or Modern Life Café, no ticket is required.
  • We have implemented one-way systems in the main areas of the building, including the galleries, and there is signage to guide you around.
  • You will be made fully aware of the process during your visit. Feel free to ask members of staff any questions you may have.
  • SCVA staff with be wearing appropriate PPE, including face coverings and visors and there will be a Perspex screen around the Visitor Services desk.
  • No cloakroom or lockers will be available for coats or bags.

Contact: scva@uea.ac.uk

01603 593199

Exhibition entry

What safety measures have been put in place for exhibitions?

Please note you are required to wear a face covering when attending both exhibitions from Saturday 8 August, unless you are exempt as per government guidelines.

Art Nouveau: The Nature of Dreams

  • Enter via the Gallery reception entrance clearly signed.
  • On entry the Visitor Services team will ask for proof of purchase of a ticket either on your phone or similar device or paper copy.
  • Please do not arrive much before your ticket time if visiting an exhibition. You are able to browse the shop or permanent collection and re-queue for entry if you wish.
  • Follow directional signage to the one-way trail around the exhibition. The route will help guide you safely around the items on display. You will have 1 hour to explore the exhibition.
  • You will exit the gallery down a staircase to WAM Court. You can then either leave via the cafe doors or walk back through to the shop and main collections without having to re-queue.
  • For those unable to access the Mezzanine due to the stairs, a film will be available to watch via an iPad.
  • We encourage the use of the toilets by the Cafe entrance whilst visiting Art Nouveau. Please be mindful of others and respect social distancing.
  • Should you wish to browse the shop or visit the Sainsbury Centre’s permanent collection after viewing the Art Nouveau exhibition you can walk back through to these areas before exiting via the main exit doors.

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Contact: 01603 593199

Box office open Monday – Friday 9am-5pm

Free areas

Will I be able to visit free public areas such as the gallery shop, permanent collection and sculpture park?

Permanent Collection

  • No ticket is required for entry to the permanent collection.
  • You will be required to wear a face covering in the galleries, unless you are medically exempt.
  • Enter via the Gallery reception entrance which will be clearly signed.
  • Hand sanitiser stations will be located across the building.
  • Staff and volunteers will be on hand for any questions about procedures currently in place.
  • Photographs can be taken in the Sainsbury Centre Collection without flash. Please ask at reception for guidance around our special exhibitions.
  • No tours will be available at this current time.

 

Gallery Shop

  • The Gallery shop is fully stocked and open for purchases.
  • You will be required to wear a face covering in the shop, unless you are medically exempt.
  • Enter via the Gallery reception entrance which will be clearly signed.
  • There will be a Perspex screen around the area where you pay in the shop for both staff and visitor safety.
  • Payment is by card and mobile only. Contactless payments are preferred when purchasing tickets and items from the shop.
  • There will be an additional pop up shop in the crescent wing for those leaving the Art Deco by the Sea Exhibition offering books, postcards, jewellery and more. You are required to wear a face covering in this space.

Sculpture Park

  • Our sculpture park remains fully open for all to enjoy. There are two new sculptures to discover on the lawn behind the Modern Life café.
  • Please respect social distancing guidelines.
  • No tickets or access to the Sainsbury Centre building is required.
  • A trail map is available to download here.

READ MORE

Contact: scva@uea.ac.uk

01603 593199

Members & concessions

If I’m a member or concession, do I need to pre-book a ticket online?

  • Currently everybody, including members and those with concessions, must purchase or request a ticket online in advance to all exhibitions. This is to allow us to manage the number of visitors in each area of the centre at any one time and ensure everybody feels safe and has an enjoyable experience with us.
  • If you are a member, please log onto our website with your members login and book an exhibition ticket free of charge.
  • You will be able to book a 1 hour time slot for one or both exhibitions if you wish. Please ensure you leave plenty of time between time slots if you plan to visit both exhibitions to allow for re-queuing.
  • If you have an Art Fund ICOM or Museums Association Card, or are a student at UEA or NUA, please select the appropriate option online and be ready to show the relevant evidence on arrival to the gallery.
  • Ticket-holders who are unable to independently navigate through the galleries may bring one companion with them free. Any Sainsbury Centre Member can bring in two children under 16 for free.
  • All exhibition tickets are to be purchased online via our website or if you do not have access to online facilities please call 01603 593199.
  • No tours are currently available.

Contact: scva@uea.ac.uk

01603 593199

Toilets & facilities

Will the toilets be open and where are these located?

  • Three sets of toilets will be in use throughout the centre.
  • Toilets will be cleaned before opening and throughout the day.
  • Please be mindful of others and respect social distancing in the toilets.
  • Please ensure you wash hands thoroughly and make use of the hand sanitiser available.
  • Art Deco and Art Nouveau have recommended toilets to use near to the galleries. All other visitors will have access to the toilets just inside the building on the left of the entrance doors near the Visitor Services desk.
  • There will be no access to the cloakroom or lockers.

Contact: scva@uea.ac.uk

01603 593199

Cleaning & hygiene

What steps are you taking to keep me safe?

  • The wearing of face coverings is required inside the building.
  • We have increased the frequency and depth of our cleaning.
  • A full clean of the Sainsbury Centre will be completed before opening each day.
  • All high-contact ‘touchpoint’ areas will be regularly cleaned throughout the day.
  • Customer facing staff will have their own cleaning kit to ensure ‘touch point’ areas are kept clean.

Contact: scva@uea.ac.uk

01603 593199

Groups & schools

Can schools or groups over six people visit the Sainsbury Centre?

  • Following the latest government guidelines, visitors will only be allowed to visit the Centre in groups of 6 or less (unless you are part of a large family group.)
  • Unfortunately, we are currently not able to offer group or school visits. No tours will be available at this current time.

Contact: scva@uea.ac.uk

01603 593199

Access

What access is available at the Sainsbury Centre?

The Sainsbury Centre is accessible to disabled visitors including those with limited mobility and those accompanying them, with the exception of the Mezzanine Gallery. 

The Sainsbury Centre is a Grade II* Listed building. Due to restrictions placed on the centre by Norfolk Fire and Rescue Service we regret we are unable to permit any person access to the Mezzanine Gallery who is unable to independently navigate the steep spiral staircase in the event of an evacuation. We apologise for any inconvenience caused.

 

Accessible car parking

Four disabled parking spaces are located within a short walk of the building.

Wheelchairs and mobility scooters

Manual wheelchairs can be borrowed from museum information desks on the day of your visit. Class 2 powered wheelchairs and powered mobility scooters are welcome in the building, however due to space restrictions we cannot accommodate Class 3 vehicles.

Can I bring my dog?

Guide dogs, hearing dogs and assistance dogs wearing appropriate tabards are permitted in all galleries. For more information, ask a member of staff – water bowls are available outside our main entrance. Non-assistance dogs are not allowed inside the building.

Blind and visually impaired visitors

We usually offer the below services but have had to temporarily place some limits on this to ensure the safety of our customers, staff and volunteers. These are under constant review so please contact us if these would be of use to you and we will let you know what options are currently available.

  • Large print guides

The Sainsbury Centre produces large print guides for all special exhibitions – please ask at our information desk for a copy. These are also available in a digital format on the dedicated exhibitions pages on our website.

  • Audio described tours
  • A selection of our volunteers are trained to deliver VocalEyes audio described tours of our collections – please contact us if you wish to arrange an audio described visit.

Do you have an induction loop?

No, but we are reviewing all areas of accessibility within the Centre

Lifts
There are two lifts:

  • A platform lift at Gallery Reception to access the lower galleries, 1, 2 and 3
  • A service lift to access the west Mezzanine Gallery

The platform lift capacity allows up to 2 wheelchairs with occupants and two accompanying people/carers. The lift opening is 110cm wide.

The Service lift allows one small manual wheelchair only.

Wheelchair access to the Mezzanine Gallery

Please note: Visitors to the Mezzanine Gallery must be able to independently navigate the spiral staircase in the case of an emergency. Further information on Fire Safety

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Contact: scva@uea.ac.uk

01603 593199

Filming & photography

Can I take photos inside the building?

We permit photography and filming of yourself, friends, family during your visit, as well as displayed objects in most parts of the museum, using hand-held cameras and phones. Please do not touch objects, plinths or cases while taking photographs or film.

 

We ask that you:

  • Respect the privacy of those around you, including our staff
  • Do not touch, damage, or mark the displayed objects
  • Do not photograph or film any children other than your own, including school groups
  • Be considerate and respectful of our staff and visitors
  • Do not use camera stands, tripods, monopods, easels, external flashes, lighting or microphones
  • Respect conditions of access on the rare occasion that all filming and photography and/or sketching is not permitted within an exhibition
  • Only use footage or pictures for personal use only and not for commercial gain. This includes posting items on a channel where you are gaining financially from advertising.

Social media

We encourage you to share your personal experience of your visit to the Sainsbury Centre. This may include publishing images on social media platforms. Please remember that you are responsible for making sure that any use you and others make of your images or film on those platforms is consistent with the terms and conditions of use set out here. If you do share images and film online please mention the Sainsbury Centre as the source.

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Contact: scva@uea.ac.uk

01603 593199

Eating & drinking

What food and drink options will be available to visitors?

  • The Modern Life Café will be open 9am-5pm Tuesday – Friday and 9.30am-5pm, Saturday & Sunday.
  • You are not currently required to wear a face covering in the Modern Life Café, with the exception of coming in to purchase takeaway food.
  • The food and drink menu will be reduced. Hot and cold drinks, cakes and pastries, hot and cold sandwiches, soup of the day, salads and more are available to enjoy.
  • There is socially distanced indoor and outdoor seating available, dependent on weather conditions.
  • Payment via card or mobile device only please, no cash will be accepted.
  • The East End Café will remain closed.

MENUS & MORE INFO >

Contact: d.longordo@uea.ac.uk

01603 593202

Zero Tolerance Policy

At the Sainsbury Centre we treat our customers with courtesy and respect and ask for the same in return. We ask that you treat our staff courteously, without violence, abuse or harassment. Any behaviour verbal or physical, which causes staff to feel uncomfortable, embarrassed or threatened, is deemed unacceptable.

The Sainsbury Centre adopts a zero tolerance approach to anti-social, abusive, aggressive or violent behaviourmade in person, over the telephone or in written communication.

This includes:

· The use of aggressive or abusive language, which threatens or intimidates staff or other visitors

· Attempted or actual physical violence or harassment towards any member of staff or other visitors

· Discriminatory language or behaviour, this includes but is not limited to abusive behaviour based on race, sexual orientation, gender, class or religion

· Causing damage to the premises or theft from staff, customers or the venue

· Anti-social behaviour including the use of illegal substances on site

This policy applies throughout the premises and to any of our employees working in an outreach setting.

Any instance or threat of physical abuse, harassment, theft or illegal activity will be reported to the police and the offender will be removed from the premises by our security team. The customer will be denied access to the premises in the future.

Contact: scva@uea.ac.uk

01603 593199